You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Special orders and non-stock merchandise not held within our regular inventory but ordered at your request are not returnable. It is the customer's responsibility for shipping costs or returned items. 20% re-stocking fee applies for items returned. All returned product items must be in good re-saleable condition. If you’re worried about your readings, we’d recommend speaking to your GP or a pharmacist as soon as possible.All damaged or shortage items must be reported and authorized for return within 48 hours of receipt. Inaccurate readings could mean you over- or under-dose with insulin, which in the short term can cause problems with hyper and hypoglycaemia. ![]() It is incredibly important that people living with diabetes are able to rely on the technology that is designed to help them manage their blood sugar, so we’d strongly recommend that anyone using these test strips check their batch numbers and get replacement strips accordingly. Dan Howarth, Head of Care at Diabetes UK said: We continue to encourage people to report any issues involving medical devices to MHRA via our Yellow Card Scheme. If people have any questions about their blood glucose readings when using these test strips and meters they should speak with their doctor or pharmacist. ![]() It is important people check their test strips and if necessary seek alternatives as soon as possible. John Wilkinson, MHRA’s Director of Medical Devices said: (Please note the FSN only applies to the pack of Performa 10 test strips contained within the kit) ![]() Affected products ACCU-CHEK AVIVA STRIPS (50s)Īccu-Chek Inform II strips (professional use only) It is also advised anyone with concerns about their blood glucose readings should discuss this with a healthcare professional. If anyone finds they have test strips from the affected lots, they are advised to seek alternative testing methods and return affected lots to their pharmacy or shop where they will be offered a replacement. It is estimated that more than 260,000 packs have been affected. More information can be found in this field safety notice. The Medicines and Healthcare products Regulatory Agency ( MHRA) are urging users to check the lot numbers of their test strips against the lot numbers listed in the table below. The test strips, commonly used by diabetics for blood glucose testing, may give increased strip error messages prior to dosing with blood and in some cases may give falsely high or low readings which may be hard to detect. People with diabetes are advised to stop using and return specific lots of Accu-Chek Aviva and Accu-Chek Performa test strips following a recent recall by the manufacturer.Īccu-Chek Inform II test strips have also been recalled but are supplied in the UK by Roche for professional use only.
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